Refund policy

Return & Refund Policy

Effective Date: [DD/MM/YYYY]

At [STORE NAME], we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy below.

1. Return Eligibility

To be eligible for a return, your item must:

Be returned within [X DAYS] of receiving your order.
Be unused, unworn, and in its original condition.
Include all original packaging, tags, accessories, and documentation (if applicable).
Be accompanied by proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these eligibility requirements.

2. Return Timeframe

You may request a return within [X DAYS] from the date your order is delivered.

Once your return request is approved, please ship the item back within the timeframe provided in our return instructions.

3. How to Start a Return

To initiate a return:

Contact our customer support at [EMAIL ADDRESS].
Include your order number and the reason for the return.
If applicable, attach photos of the product.
We will provide return instructions and the return shipping address.

Please do not send items back without prior approval, as this may delay processing.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved:

Your refund will be issued to your original payment method.
Refunds are typically processed within [REFUND PROCESSING TIME] after approval.
Depending on your payment provider or bank, it may take additional time for the funds to appear in your account.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

5. Exchanges

If you received the wrong item, a damaged item, or would like a different size or variant (where available), you may request an exchange.

To arrange an exchange, please contact us at [EMAIL ADDRESS].

Exchanges are subject to product availability.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within [X DAYS] of delivery.

Please include:

Your order number
A description of the issue
Clear photos showing the damage or defect

After reviewing your request, we will offer an appropriate solution, which may include:

A replacement
An exchange
A full or partial refund

There will be no additional cost to you if the issue was caused by our error.

7. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Items marked as final sale or non-returnable.
Gift cards.
Personalized or custom-made products.
Perishable goods.
Products that have been used, washed, altered, or damaged after delivery.
Items returned without original packaging or missing essential parts.

8. Return Shipping Costs

If the return is due to a change of mind or customer preference, the customer is responsible for return shipping costs.

If the return is the result of:

A damaged product,
A defective item,
An incorrect item shipped by us,

we will cover the return shipping costs or provide a prepaid return label where available.

9. Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has been shipped, it must follow the return process outlined in this policy.